Welcome to the Returns and Refund Policy of buzzbuyz, operated by Zippynest Technologies Private Limited. We understand that shopping online can sometimes present challenges, which is why we have a straightforward and transparent return and refund policy in place. This policy ensures that you can shop with confidence, knowing that you can easily return products and request refunds if necessary.

Throughout this document, references to “we,” “us,” and “our” refer to Zippynest Technologies Private Limited, while “you” and “customer” represent you, our valued shopper. By making a purchase on our website, you agree to the terms of this policy. Please take a moment to review the full details of how returns, exchanges, and refunds work on our platform.

Refund Eligibility

Refund eligibility requires meeting these conditions:

• Items should be returned in their original packaging without any alterations.
• All tags must remain attached as received.
• The product must be unused and in its original, undamaged condition.

Once the returned item is received and verified, refunds will be initiated within 5-7 business days.

How to Return an Item

To initiate a return, please reach out to our support team with your order number, reason for return, and any necessary supporting details. Ensure that the product remains unused, with its tags and packaging unaltered for a successful return process.

Refund Process

Once we receive your returned item and complete the quality check, we will initiate a refund to your original payment method. The processing time is typically 5-7 business days from the date we receive the return.

Partial Refunds

In certain cases, a partial refund may be granted if:

• The returned product has minor damages.
• Some components or accessories are missing.
• The item does not meet full refund conditions but is still eligible for a partial reimbursement.

Shipping Charges

• Shipping costs are non-refundable, except in cases where the return is due to an error on our part.
• Customers are responsible for any shipping fees associated with returning a product.

Non-Refundable Items

Refunds will not be issued for:

• Customized or personalized items, unless they arrive damaged or incorrectly packaged.
• Products returned without their original packaging or tags.
• Items that show excessive signs of wear, use, or damage beyond standard inspection purposes.

Any exceptions to this policy will be specified at the time of purchase.

Need Help?

For any queries or further assistance regarding returns and refunds, feel free to reach out to our customer support team at zippynesttechnologiespvtltd@gmail.com. We’re here to assist you!